​Which Currency Can I Use To Make My Purchases?

 

• We only accept Singapore dollars (SGD) for all purchases.

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How Can I Make Payments?

 

• You can pay using cash, PayNow, bank transfer or cheque (to be cleared prior to collection of purchase)

• PayNow is supported by these participating banks in Singapore: DBS/POSB, Citibank, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, United Overseas Bank Limited, Bank of China and ICBC.

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​How Do I Shop With Stellar Bullion?

 

• You can shop for our products via this website or our Carousell website:   https://www.carousell.sg/u/stellarbullion/​

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• To place an order, you can contact us directly via whatsapp at +65 8668 0833 or submit your order on our main website or via carousell (for Singapore users). A representative will contact you to confirm order and request for your particulars (name, email address, mobile number) and payment.​

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• When payment has been made, we will arrange for item to be delivered to you via custom courier or meet-up.

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Can I Place An Order During Non-Operational Hours?

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• You can place your order online or via PayNow/Bank Transfer via whatsapp. The selling prices of the products will be locked upon submission of your order. Please note that all submitted orders are binding and cancellation charges apply when your order is cancelled.

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For PayNow and Bank Transfer - When Do I Have To Make The Payment After Placing An order Online?

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• Either a 50% deposit to be made or full payment has to be initiated within one business day from the day of order submission. 

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I Am Initiating A Bank Transfer, What Is Your Bank Account Details?

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• Scan the PayNow QR or enter the UEN 202130446C

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• SGD transfers made using FAST, MEPS or TT to:
  Bank Name: UNITED OVERSEAS BANK LIMITED
  Bank Address: UOB PLAZA, 80 RAFFLES PLACE
  SWIFT Code: UOVBSGSG
  Branch code: 422
  SGD Account Number: 422-318-492-2
  Account Name: STELLAR BULLION PTE. LTD                                 

• Add Reference: Please specify the order number(s) as reference/comment

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Can I Cancel My Order After Submission Or Payment?

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• Once your order is submitted, it is considered binding.
  Order cancellations are subject to a S$45 cancellation fee, plus charges based on our Market Loss Policy*.

• Charges based on Market Loss Policy refer to the deficit between the price at which the bullion was sold to you and the offsetting purchase price(s) if you cancel your order(s). Any market gain on cancellations will not be refunded.

• The same policy applies to cancellation of buy-back requests. You will be charged with any deficit between the price of the bullion purchased from you and the offsetting 'Client' buy-back price(s) on top of the S$45 cancellation fee.

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